Privacy Policy | Cana

1. Introduction

Cana SpA ("we", "us", or "our") operates the Cana dating platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. Please read this policy carefully. By using Cana, you consent to the practices described herein.

2. Information We Collect

Personal Information

When you register and use Cana, we collect:

Name and display name
Email address
Date of birth
Gender
Location (state, city)
Photos you upload
Profile information (faith background, interests, preferences)
Messages sent through the platform

Automatically Collected Information

IP address and device information
Browser type and version
Usage data (pages visited, features used)
Cookies and similar technologies

Payment Information

Payment processing is handled by Paddle. We do not store your credit card details. Paddle may collect payment information according to their privacy policy.

3. How We Use Your Information

We use your information to:

Provide and maintain the Service
Create and manage your account
Display your profile to other users
Enable communication between users
Provide AI-powered match suggestions (for premium users)
Moderate content for safety and compliance
Process payments and subscriptions
Send service-related notifications
Improve our Service and develop new features
Prevent fraud and ensure security

4. AI and Automated Processing

We use artificial intelligence for:

Content moderation: Photos and text are analyzed to ensure compliance with our guidelines
Match suggestions: Premium users receive AI-powered compatibility suggestions

You can contact us to request human review of any automated decision that significantly affects you.

5. Information Sharing

We may share your information with:

Other users: Your profile information is visible to other users according to your privacy settings
Service providers: Third parties who help us operate the Service (hosting, email, payments)
Legal requirements: When required by law or to protect rights and safety

We do not sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including encryption, secure servers, and access controls. However, no method of transmission over the Internet is 100% secure.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. You can delete your account at any time, which will result in the deletion of your profile and associated data within 30 days. Some information may be retained longer for legal or legitimate business purposes.

8. Your Rights

Depending on your location, you may have the right to:

Access your personal information
Correct inaccurate information
Delete your account and data
Export your data
Restrict or object to certain processing
Withdraw consent

To exercise these rights, contact us at privacy@cana.love.

9. Cookies

We use essential cookies to operate the Service and optional cookies for analytics and preferences. You can control cookies through your browser settings, but disabling them may affect functionality.

10. Children's Privacy

Cana is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will delete such information.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

13. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Email: privacy@cana.love
Cana SpA
Santiago, Chile